RETURN POLICY

If you are less than ecstatic with your Turtleball™ item, you can exchange it or return it for a refund within one year of purchase (upon proof of purchase). Simply fill out the form below, and we will send you a prepaid return label. Once we have confirmation that you have shipped back your item, we will issue a full refund to the original method of payment. To initiate this process, click HERE

LIMITED LIFETIME WARRANTY

All Turtleball® sets purchased directly from Turtleball® or an Approved Turtleball authorized seller come with a LIFETIME WARRANTY. Send us a picture of your damaged product with proof of purchase and we'll replace it, free of charge, forever. This warranty is not transferable. 

Visit Parts Request to fill out our form, snap a pic, and we’ll replace your broken parts, free of charge for the lifetime of the product. 

To read the full statement of warranty, click HERE

QUALITY & PERFORMANCE

In the rare case that your gear is incorrect or damaged in transit, or that you experience issues with quality or performance of your gear, we will make it right. Please contact our Customer Service team at email info@playturtleball.com for further assistance.

EXCHANGES

We do offer exchanges through our online store. If you would like to get an item in another size or color, simply send back the item you have for a refund and place a new order from our online store. This is the fastest and most efficient way for you to get your replacement item. If the price has changed, email ​info@playturtleball.com and we'll match the price you originally paid.